For some of your company’s employees, the struggle may be very real.
Variegated data from 2008 to 2012 suggests that on a yearly average 8.7 percent of full-time employees between the ages of 18 and 65 have abused alcohol within the past 30 days; 8.6 percent have used illicit drugs in the past month; and 9.5 percent have become dependent on alcohol or other substances during the past year.
Employees that come to work hungover, or otherwise impaired in their ability to function fully and productively are a problem in businesses across the board. This is NOT a private or personal matter that employees must be left alone to work out for themselves — not when it impacts your business.
Professionals in the field of addiction behavior suggest following these steps to deal with substance abuse in the workplace:
Know the Level of Risk in Your Business
Not every job carries the same amount of stress or satisfaction. Every profession varies when it comes to opportunities and motivations to abuse chemicals. Treatment centers such as Futures of Palm Beach have developed detailed profiles of addiction by profession. Lawyers, doctors, food and accommodation services and law enforcement personnel are more at-risk than accountants or scientists.
Check the latest job description of your employees to see where they stand when it comes to incidents of substance abuse.
Be Aware of Substance Abuse Signs
According to the NCAAD, these include, but are not limited to:
- Bloodshot eyes, or constricted pupils
- Nose bleeds
- Sudden weight loss, or gain
- Unusual body odors or halitosis
- Sudden obsession with money
- Poor grooming
- Chronic tardiness and increased use of sick days and sudden emergencies
- Sudden mood swings; increased irritability or unexplained fits of laughter
- Complaints from co-workers of sloppy work, unsocial behavior or alleged impairment
Before confronting an employee you suspect has an addiction problem that is impacting their work, check out the resources in your community that offer help for addiction and abuse.
Your employee may actually open up to you when you talk to them and if you can offer some specific places to go for help, it will reassure them that you really do care about them.
Call your insurance company to see what kind of coverage your employee has when it comes to rehab. This can be very reassuring to them if they are having financial problems. And talk to your business lawyer before you have any contact with an employee. Make sure you understand your workplace policies concerning alcohol and drug use on the job and what you can and cannot tell or offer an employee.
It may not be a bad idea to have your attorney or some other reputable second party with you when you finally talk to your employee.
You may be the one initiating the discussion with an employee, or they may be the one who comes to you demanding to know why they have been passed up for promotion or why their last job performance review was so negative. Either way, experts suggest you begin the discussion with some general questions, such as “How are you feeling lately?”
Listen to what your employee has to say. They will probably begin sensing where you are going to take the discussion, and may become anxious or defensive. Make sure you have scheduled plenty of time for this important conversation. You are about to influence someone’s life and career in a major way.
Be gentle, but be firm. Let your employee know that their problem has real costs for your business.
Offer them options and let them respond to your offer. Decide ahead of time, with your attorney and HR people, just what is an acceptable response from the employee.
Make it clear and sincere, and then let the employee have the final word and make their decision.
Act appropriately. And document everything that has been said in the meeting. If you are keeping the employee on probation, make sure to schedule a follow up meeting no more than five days later.
Intervention Photo via Shutterstock
This article, “4 Steps to Dealing with Addiction in Your Business” was first published on Small Business Trends