Google Shutters Helpouts Program — What Went Wrong?

021615 helpouts

Google is shutting down its Helpouts service.

Never heard of Google Helpouts? That’s part of the problem, the company says in announcing its retirement.

Google Helpouts utilized the Hangouts video chat service to connect users one-on-one with experts in a variety of subject areas. Users would typically be charged for this one-on-one video advice from a Google-selected expert, though some advice was dispensed via Helpouts for free.

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